Privacy Policy

1. Who We Are

This website is operated by Hidden Dublin Walks Ltd, trading as The Convention Before Christmas, an Irish company that produces live events and experiences. We are the data controller responsible for handling your personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018.

2. What Data We Collect

We collect the following information when you interact with us:

• Name and email address (newsletter signup, contact forms, or giveaway entries)
• Messages or enquiries you send us by email or phone
• Technical data from cookies, analytics tools, and social media pixels
• Any information submitted when purchasing tickets on Eventbrite

We do not collect or store payment information. All ticket payments are securely processed by Eventbrite, which has its own privacy and refund policies.

3. How We Collect Your Data

We collect data in three ways:

• Information you give us directly (email forms, contact messages, competition entries)
• Information collected automatically via cookies and tracking tools (Google Analytics, Meta Pixel)
• Information received from third-party partners such as Eventbrite when you buy tickets

4. Why We Collect Your Data

We collect and process your information to:

• Send you event updates, marketing, or newsletters (with your consent)
• Manage enquiries and provide customer support
• Improve our website and marketing performance
• Comply with legal and regulatory requirements

5. Legal Basis for Processing

We rely on the following lawful bases under GDPR:

• Consent – for newsletters, marketing, and cookies
• Contract – to provide event tickets or related services you request
• Legitimate interest – to ensure website security, analyse performance, and improve our services
• Legal obligation – where processing is required by Irish or EU law

You may withdraw consent at any time by clicking "unsubscribe" in any email or contacting us directly.

6. Cookies and Tracking

We use cookies and similar technologies to understand visitor behaviour and improve your experience.

This includes:

• Google Analytics (traffic and performance measurement)
• Meta Pixel (Facebook and Instagram ad tracking)

You can control cookies through your browser settings or decline non-essential cookies using our on-site cookie banner.

7. Sharing Your Data

We only share your information where necessary:

• Eventbrite – to manage ticket sales and entry
• Google Ireland Ltd – for analytics services
• Meta Platforms Ireland Ltd – for advertising and retargeting
• IT and hosting providers – to operate our website securely
• Authorities or legal bodies – if required by law

All processors are bound by GDPR-compliant agreements to protect your information.

8. International Transfers

Some of our service providers (e.g. Eventbrite, Meta, Google) may transfer data outside the EEA. Where this occurs, we rely on Standard Contractual Clauses or equivalent safeguards approved by the European Commission to ensure your data remains protected.

9. Data Retention

We retain your information only for as long as necessary for the purpose collected:

• Newsletter data: until you unsubscribe or request deletion
• Customer communications: up to 24 months
• Website analytics: anonymised after 26 months

We securely delete or anonymise data when no longer needed.

10. Your Rights

You have the following rights under GDPR:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Request data portability
• Object to or restrict processing
• Lodge a complaint with the Data Protection Commission (DPC)

Contact the DPC:

www.dataprotection.ie

21 Fitzwilliam Square South, Dublin 2, Ireland

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website, and the "last updated" date shows when it was revised. If we make major changes, we will notify you by email or a notice on the site.

12. Contact Us

If you have questions about this policy or wish to exercise your rights, contact:

Email: info@theconventionbeforechristmas.ie

Phone: +353 89 448 5006